Refund policy

Return & Refund Policy - The Last Detailz

Your Satisfaction is Our Priority

At The Last Detailz, we want you to love every product you purchase. If for any reason you're not completely satisfied, we're here to make it right.

30-Day Return Policy

You have 30 days after receiving your item to request a return. We believe this gives you plenty of time to try your new organizational or travel essentials and ensure they meet your needs.

Return Requirements

To be eligible for a return, your item must be:

  • In the same condition you received it
  • Unworn or unused with original tags attached
  • Accompanied by your receipt or proof of purchase

How to Start a Return

Contact us at support@thelastdetailz.com with your order number and reason for return. Our team will respond within 24-48 hours with return instructions and the return address.

Please note: Items sent back without prior authorization cannot be accepted.

Return Shipping

  • Defective or damaged items: We'll provide a prepaid return label at no cost to you
  • Change of mind returns: Customer is responsible for return shipping costs
  • Return shipping costs for change of mind returns will be deducted from your refund amount

Damages & Issues

We carefully inspect all items before shipping, but sometimes issues occur during transit. Please inspect your order immediately upon delivery and contact us right away at support@thelastdetailz.com if you receive:

  • A defective item
  • A damaged product
  • The wrong item

We'll work quickly to resolve the issue and provide a prepaid return label to get this fixed at no cost to you.

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Personal care items (beauty products, toiletries)
  • Custom or personalized products
  • Gift cards
  • Items damaged by misuse

Have questions about whether your specific item can be returned? Just ask! We're happy to help.

Exchanges

The fastest way to get a replacement item is to:

  1. Return your current item following our return process
  2. Place a new order for the item you want

This ensures you receive your new product as quickly as possible.

Refund Process

Once we receive and inspect your returned item:

  1. We'll notify you within 2-3 business days whether your refund is approved
  2. Approved refunds are automatically processed to your original payment method
  3. For change of mind returns: Return shipping costs will be deducted from your refund
  4. Processing time varies by bank/credit card company (typically 3-10 business days)

Questions?

Our friendly customer service team is here to help! Contact us at support@thelastdetailz.com for any questions about returns, exchanges, or refunds.

At The Last Detailz, we stand behind every product we sell. Your satisfaction helps us continue our mission to provide quality travel and organization solutions for families like yours.