Refund policy
We want you to love your purchase! If you're not completely satisfied, we're here to help.
Returns We accept returns within 30 days of the delivery date. To be eligible for a return, items must be unused, unworn, and in their original packaging with all tags attached.
Return Shipping Customers are responsible for return shipping costs. We recommend using a trackable shipping method, as we cannot be responsible for lost return packages.
Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.
Store Credit If you prefer, we can issue store credit for the full value of your returned item, which can be used on any future purchase.
Exchanges We offer exchanges for items of equal value, subject to availability. If the item you'd like is not available, we'll issue a refund or store credit instead.
Damages & Issues We carefully inspect all items before shipping, but sometimes issues occur during transit. Please inspect your order immediately upon delivery and contact us right away at support@thelastdetailz.com if you receive:
- A defective item
- A damaged product
- The wrong item
We'll work quickly to resolve the issue and provide a prepaid return label to get this fixed at no cost to you.
Non-Returnable Items The following items cannot be returned: final sale items, gift cards, and items that show signs of wear or damage.
How to Start a Return To initiate a return, please contact us at support@thelastdetailz.com with your order number and reason for return.
At The Last Detailz, we stand behind every product we sell. Your satisfaction helps us continue our mission to provide quality travel and organization solutions for families like yours.